Terms of Use / Privacy Policy / Copyright Information / Use of FranklinCovey Material / Other Information / Contacts

This site is owned and operated by Complete Xrm Co. ("FranklinCovey"). These terms of use apply to and govern you, and any authorized user of your account, use of this site, including all services provided therein. Your use of this site signifies your agreement to be bound by these terms of use. If you do not agree to be bound by these terms of use, do not access or otherwise use this site. Complete Xrm reserves the right, at its sole discretion, to change, modify, add or remove any portion of this site or these terms of use, in whole or in part, at any time. Changes to these terms of use will be effective when posted. You agree to review these terms of use periodically to be aware of any changes. Your continued use of this site after any changes to these terms of use are posted will be considered acceptance of those changes. Before using this site, review the FranklinCovey Software Privacy Statement, included below.

LICENSE TO USE THIS SITE

Complete Xrm grants you a non-exclusive, non-transferable, limited right to access, use and display this site and the materials thereon for your personal use only, provided that you comply fully with these terms of use. Your participation in on-line communications occurs in real time and is not edited, censored, or otherwise controlled by FranklinCovey. Complete Xrm cannot and does not screen content provided by users of the site. Notwithstanding the foregoing, Complete Xrm reserves the right to monitor content on the site and to remove content which Complete Xrm, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of these terms. In order to maintain an informative and valuable service that meets the needs of the users of the site and avoids the harm that can result from disseminating statements that are false, malicious, violate the rights of others, or otherwise harmful, it is necessary to establish the following rules to protect against abuse:

• Unless you are participating in an area of the site that requires or encourages anonymity, use your real name in online communications. (Parents, if you are concerned about your child's use of this site, please see our Privacy Statement.)
• You may not post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person. You may not post or transmit any message, data, image or program which may be deemed indecent, obscene or pornographic.
• You may not post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.
• You may not interfere with other users use of the site.
• You may not post or transmit any file which contains viruses, worms, "Trojan horses" or any other contaminating or destructive features.
• You may not post or transmit any message which is harmful, threatening, abusive or hateful. It is not the site's intent to discourage you from taking controversial positions or expressing vigorously what may be unpopular views; however, Complete Xrm reserves the right to take such action as it deems appropriate in cases where the site is used to disseminate statements which are deeply and widely offensive and/or harmful.
• You may not post or transmit charity requests, petitions for signatures, chain letters or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other users of the site for goods or services except in those areas (e.g., a classified bulletin board), if any, that are designated for such purpose.
• You may not list or send unsolicited mass emailings to 10 people or more if such e-mail could reasonably be expected to provoke complaints from its recipients.
• You may not use the facilities and capabilities of the service to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others.
• You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the site in any manner not allowed for herein.
• Complete Xrm controls the operation of this site from its headquarters in Salt Lake City, Utah, in the United States of America, and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations, you are responsible for compliance with applicable local laws.

COPYRIGHT AND LICENSES

The entire contents of the site are copyrighted by FranklinCovey under international copyright laws. (See the Copyright Information included below). You may print and download portions of material from the different areas of the site solely for your own non-commercial use. You may make: (a) one machine readable copy, (b) one backup copy, and (c) one print copy of any portions of material downloaded from the different areas of the site solely for your non-commercial use. Any other copying, redistribution, retransmission or publication of any downloaded material, is strictly prohibited without the express written consent of Complete Xrm (see Use of FranklinCovey Material included below) or any third party information provider to the site. You agree not to change or delete any proprietary notices from materials downloaded from the site.

Any material, information or other communication you transmit or post to this site will be considered non-confidential and non-proprietary communications. Complete Xrm shall have no obligations with respect to the communications. Complete Xrm and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use the communications and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. No compensation will be paid with respect to the use of your submission, as provided herein. Complete Xrm is under no obligation to post or use any submission you may provide and Complete Xrm may remove any submission at any time in its sole discretion.

DISCLAIMER

You understand that Complete Xrm cannot and does not guarantee or warrant that files available for downloading through the site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the site for the reconstruction of any lost data. You assume total responsibility and risk for your use of the site and the Internet. Complete Xrm does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the site, any merchandise, information or service provided through the site or on the Internet generally, and Complete Xrm shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. Complete Xrm does not warrant that the site will be uninterrupted or error-free or that defects in the site will be corrected. The site and any software made available on the site are provided on an "as is, as available" basis.

The documents and related graphics published on this site may include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. Complete Xrm and/or its respective suppliers may make improvements and changes in the product(s) or the program(s) described herein at any time.

Some links on this site may let you leave FranklinCovey Software's site. The linked sites are not under the control of Complete Xrm and FranklinCovey is not responsible for the contents of the linked site, any linked site contained in a link site, or any changes or updates to such sites. Complete Xrm provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Complete Xrm or FranklinCovey of the site. You understand further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to you. You access such materials at your risk. Complete Xrm or FranklinCovey has no control over and accepts no responsibility whatsoever for such materials.

LIMITED LIABILITY

Under no circumstances, including, but not limited to, negligence, shall Complete Xrm be liable for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use, the site, the site materials, or the software, even if Complete Xrm has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or exemplary, incidental, or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Complete Xrm's total liability to you for all damages, losses, and causes of action (whether in contract, tort [including, but not limited to, negligence, or otherwise) exceed the amount paid by you, if any, for accessing this site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Complete Xrm's liability is limited to the greatest extent permitted by law.

NOTICE SPECIFIC TO SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this server ("Software") is the copyrighted work of FranklinCovey and/or its suppliers. Use of the Software is governed by the terms of the end user license agreement that accompanies or is included with the Software ("License Agreement").

The Software is made available for downloading solely for use by end users in accordance with the License Agreement. Any copying or reproduction or redistribution of the Software not in accordance with this License Agreement is expressly prohibited. The Software and other technology products are warranted, if at all, only according to the terms of the License Agreement. Except as warranted in the License Agreement, FranklinCovey and it's affiliates hereby disclaim all warranties and conditions with regard to the Software and other technology products, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

Any Software downloaded from this Server for or on behalf of the United States of America, its agencies and/or instrumentalities ("U.S. Government"), is provided with Restricted Rights. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. Some Software from this site may be subject to export or re-export controls imposed by the United States and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the U.S. has places an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the U.S. Treasury Department's Specially Designated Nationals list, or (c) the U.S. Commerce Department's Table of Denial Orders. If you download or use the Software, you represent that and warrant that you are not located in, or under the control of or a national of any such country or on any such list.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless FranklinCovey, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement by you.

The provisions of these Terms of Use are for the benefit of FranklinCovey and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

TERMINATION

You understand and agree that FranklinCovey may, in its sole discretion and at any time, terminate your password, Account or use of any forum, and discard and remove any content posted or submitted by you to any forum, for any reason. FranklinCovey may also, in its sole discretion and at any time, discontinue any forum or limit or restrict any users access thereto, for any reason. You understand and agree that FranklinCovey may take any one or more of these actions without prior notice to you. Should FranklinCovey take any of these actions, it may, in its sole discretion, immediately deactivate and/or delete any or all information about and concerning your account, including your Registration Information and submitted content. You understand and agree that FranklinCovey shall not have any liability to you or any other person for any termination of your access to any forum and/or the removal of information concerning your account.

MISCELLANEOUS

These terms of use shall be governed by and construed in accordance with the laws of the State of Utah and the United States of America, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Salt Lake City, Utah, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. In no event shall you be entitled to injunctive or other equitable relief. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

FranklinCovey has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: FranklinCovey.com

We are committed to protecting your personal privacy. Our Five Principles of Privacy summarize and clarify that commitment: how we safeguard your privacy, how we treat personal information, and what choices you have. We understand that for you to take full advantage of the benefits of this interactive medium, we must do what we can to ensure that your privacy is secure.

• We do not disclose your private online communications.
• We do not use any information about where you personally go and we do not give it out to others.
• We do not sell your registration information (name, telephone number, mailing address, credit card information, etc.) unless you specifically authorize us to do so.
• We use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your personal information.
• We will keep you informed about what we do with your personal information, and we will advise you if we change our policy.

How Does FranklinCovey Use Registration Information?

FranklinCovey's registration forms may require users to give us contact information (like their name and e-mail address) and demographic information (like their ZIP code, age, or income level). We use this information from the registration form to send our users information about the website. The user's contact information is also used to contact the user when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected during registration. We use this data to tailor the user's experience at franklincovey.com, showing people content that we think they might be interested in, and displaying the content according to their preferences. This information is shared with advertisers on an aggregate basis.

How Does Franklincovey.com Use Cookies and the IP Address Information?

We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is used to gather broad demographic information. We use cookies to deliver content specific to your interests and to save your password so you don't have to reenter it each time you visit our site.

FranklinCovey.com uses cookies. The cookie does not track any personal information about you, provide us with any way to contact you, or extract any information from your computer. When you visit the store area on this site, cookies are simply the best way for us to offer you the most enjoyable and hassle free online shopping experience by retaining information about your visit and use of our store. We hope you will want the better service that cookies provide, but you may set your browser to refuse cookies. However, by doing so, you will not be eligible for any online discounts/specials/promotions/or coupons.

How Does Franklincovey.com Work with Other Companies and How Do These Relationships Affect User Privacy?

Franklincovey.com contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Occasionally we may share information with our sponsors and partners. We will share such information on an aggregate basis and will never reveal information about individual users of the site without consent.

We use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to this information.

Does FranklinCovey Share Personal Information?

FranklinCovey practices permission sharing only. With User consent, FranklinCovey shares the User's personal information with select FranklinCovey partners only. FranklinCovey partners with organizations that FranklinCovey feels offers products and services that compliment FranklinCovey offerings and that would be beneficial to its customers. If you would like to update your User Profile, see our Correct/Update options below.

What Is Franklincovey.com's Policy Regarding Posts on Message Boards?

Franklincovey.com makes message boards available to its users. Please remember that any information that is disclosed in public message boards becomes public information and you should exercise caution when deciding to disclose your personal information. Messages posted on private message boards are only revealed to members of the private groups.

How Does Franklincovey.com Secure Information Entered by Visitors?

We use industry-standard technology to keep your personal information and information you have entered into our site as secure as possible. We also have put in place privacy protection control systems designed to ensure that your personal data remain safe and private.

Each and every franklincovey.com employee servicing the website is obligated to abide by this privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.

Only authorized franklincovey.com employees servicing the website are permitted to have access to your personal information, and such access is limited by need.

How Do Users of Franklincovey.com Change Information They Have Previously Entered and/or Opt-Out of Receiving Information?

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the ability to authorize use of their personal information as follows:

1. I authorize Franklin Covey to mail me regarding promotional information (catalogs, direct mail marketing, fax, etc.)
2. I authorize Franklin Covey to email me promotional information
3. I authorize Franklin Covey to share my information with Franklin Covey select promotional partners.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Visit the following page: Request No Further Mailings

Correct/Update

This site gives users the following option for changing and modifying information previously provided.

Visit the following page: Change of Address

Changes to this Privacy Policy

Franklincovey.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by e-mail or posting a prominent announcement on our landing page.

A Note to Parents on our Privacy Policy Regarding Children

FranklinCovey is very sensitive to privacy issues. We are proud of our longtime commitment to our customers. We are especially careful in any communications with one of our most treasured customers - children and families. We collect only limited personal information from children 12 and under (like their email addresses) to respond to their online requests but we promptly delete the email address from our system. Personal information collected from children on this site is used solely by FranklinCovey or other entities that provide technical or fulfillment services to FranklinCovey for internal purposes like improving the site, or to fulfill requests; it is not sold or transferred to third parties. We do not associate cookie data with personal information about children. FranklinCovey will not condition a child's participation in any on-line activity on the child's disclosure of more personal information than is reasonably necessary to participate in that activity.

In order to review any personal information we have about your child or to ask us to delete that information or to stop further use of the information, please submit this Information Request Form. We urge parents to regularly monitor and supervise their children's on-line activities.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or use of FranklinCovey trademarks and copyrighted material, please contact FranklinCovey Legal Services at the address below. For any other FranklinCovey web site concerns, please go to http://www.franklincovey.com/ez/forums/ and look at our Talk to FranklinCovey page.

This web site is the property of Complete Xrm Co. ("FranklinCovey"). © 2009 Complete Xrm Co. All rights reserved.
* All third party trademarks are the property of their respective owners.

Registered and/or pending trademarks of FranklinCovey in the United States and foreign countries are used throughout this site. Use of the trademark symbols "®" or "™" is limited to one or two prominent trademark usages for each mark per page. In addition, the entire content of this website is copyrighted by FranklinCovey. Use of these trademarks and of the content on this website is prohibited unless otherwise authorized in writing by FranklinCovey.

Pursuant to certain requirements of distribution partners, FranklinCovey has included the "™" and "®" symbols on the first or most prominent use of their trademarked terms. Listed below are a few of third party trademarks that appear most often on this site:

• Palm OS, HotSync, and Graffiti are registered trademarks and Palm and the Palm Powered logo are trademarks of Palm, Inc.
• Handspring, Visor, Visor Edge and Springboard are trademarks of Handspring, Inc.
• Starfish and TrueSync are registered trademarks of Starfish Software, Inc.
• Microsoft, Windows, PowerPoint, and Outlook are registered trademarks of Microsoft, Inc.
• Pocket PC is a registered trademark of Jeffrey Etter.

All other trademarks understood to be owned by others are used in a non-trademark manner for explanatory purposes only or ownership by others is indicated to the extent known. FranklinCovey also utilizes an asterisk "*" beside the first or most prominent use of trademarks not owned by FranklinCovey indicating ownership of the trademark belonging to another entity.

FranklinCovey encourages individuals and organizations to share their impressions of FranklinCovey materials; in fact, we maintain that sharing is one of the best methods to internalize FranklinCovey content. However, our worldwide organization has the stewardship of providing professional training and disseminating FranklinCovey material. In doing so, it is essential for us to maintain the integrity of our material and ensure that there is accurate and appropriate representation and presentation of our materials. FranklinCovey actively pursues unauthorized use of its materials to the extent known by FranklinCovey.

FranklinCovey materials are protected by U.S. and foreign copyright and trademark laws. FranklinCovey is bound by those laws to regulate the use of their intellectual property. For this reason, the following are ways in which FranklinCovey allows its material to be used:

Your organization may become licensed to use FranklinCovey material internally. FranklinCovey also offer public programs, custom programs and products that may fit your needs. FranklinCovey has licensed or otherwise worked cooperatively with thousands of organizations that have expressed an interest in utilizing the concepts in our books and seminars within their organization and FranklinCovey would welcome the opportunity to do so with you.

To learn more about our licensing procedures, please call (800) 654-1776 or (801) 975-1776. Educational entities call (800) 272-6839.

Minimal use of FranklinCovey material may be approved through FranklinCovey's permissions process. We review each request on a case-by-case basis. You may submit your written request for review to the Permission Specialist via facsimile, (801) 817-8197, email to legal@franklincovey.com, or by mail to Complete Xrm Co., 2200 West Parkway Blvd, Salt Lake City, UT 84119 attention Permission Specialist, Mail Stop 0750. To assist in your submission, please utilize the Permission Request Form.

If you are emailing your request from outside of the United States of America, please specify that it is an "International Permission Request" in the subject line to assist us route your request to the right person.

• Printing/copying articles from this site:

  Permission is hereby granted to you, an individual user of this site, without further written authorization from FranklinCovey for you to print out or photocopy up to ten (10) copies of an article found of this site subject to the following terms and conditions:

  • The article must be owned by FranklinCovey. FranklinCovey periodically posts articles from third party sources. Permission must be obtained from the proper owner.
  • The article copies may only be distributed free of charge and for personal reference only.
  • The article copies will not be used or distributed as part of a training program or in conjunction with any product or service.
  • You agree to include the existing copyright found at the bottom of the article on each copy. If a copyright notice does not exist, you agree to include the following notice with each copy:
    © [Year] Complete Xrm Co. Reprinted with permission from Complete Xrm Co., www.franklincovey.com. All rights reserved.

  Any use not allowed for in this Section requires separate review and written permission from FranklinCovey. Submit your request as specified in Permissions above.

• University/College/Educational Institution Request to Copy From a FranklinCovey book:

  Permission is hereby granted to you, an individual user of this site, without further written authorization from FranklinCovey for a University, College, or other educational institution to make up to fifty (50) copies ONLY of up to twenty five (25) pages ONLY from one of the following FranklinCovey books: The 7 Habits of Highly Effective People, Principle-Centered Leadership, First Things First, The 7 Habits of Highly Effective Families, Living the 7 Habits, or What Matters Most. Permission is granted subject to the following terms and conditions:

  • The Franklin Covey material is used a less than ten percent (10%) of the entire course.
  • The material is utilized as supplemental material only.
  • Use of a FranklinCovey book as a textbook for an educational course is prohibited. Contact FranklinCovey to learn more about how to become licensed to facilitate within your organziation the corresponding training program (See Licensing above).
  • The following notice appears on the first page of each copied packet of pages - Excerpted from [Book Title] by [Author], © [Date and Name of copyright owner]. Reprinted with permission from Complete Xrm Co., www.franklincovey.com. All rights reserved.

  Any use not allowed for in this Section requires separate review and written permission from FranklinCovey. Submit your request as specified in Permissions above.

• Utilizing Quotes from FranklinCovey products:

  Permission is hereby granted to you, an individual user of this site, without further written authorization from FranklinCovey for an individual or organization to excerpt quotes from a FranklinCovey product, subject to the following terms and conditions:

  • The excerpted quote must be owned by FranklinCovey. FranklinCovey utilizes quotes from third party sources throughout its products. Permission must be obtained from the proper owner.
  • The quote is less than fifty (50) words and does not include FranklinCovey trademarks, (for example, additional written permission is required from FranklinCovey to be able to list The 7 Habits, which are each registered trademark to FranklinCovey).
  • The quote is used as less than five percent (5%) of the entire work in which it will appear.
  • The quote is used within text or as a stand alone quote as long as the quote does not appear as a chapter heading, title, on the book cover, on product packaging, or on marketing pieces.
  • The quote is not used in any manner that is taken out of content or misrepresents the intended meaning of the author.
  • Proper acknowledgement to the author and source of the quote (book, article, etc.) must be included with the quote.
  • Use of a FranklinCovey model or graphic in connection with a quote is prohibited without further written authorization from FranklinCovey.

  Any use not allowed for in this Section requires separate review and written permission from FranklinCovey. Submit your request as specified in Permissions above.

BOOK STUDY GROUPS AND REVIEWS:

Follow FranklinCovey Study Group Guidelines to hold a study group of any FranklinCovey book.

Follow the Franklin Covey Book Review Guidelines to offer a book review on a Franklin Covey book.

UNSOLICITED SUGGESTIONS/FEEDBACK AND PRODUCT IDEAS

All unsolicited suggestions, feedback, and product ideas are submitted to FranklinCovey on a nonconfidential basis. All submissions are subject to the User Submissions policy included above.

UNSOLICITED SUGGESTIONS/FEEDBACK: All suggestions may be submitted to feedback@franklincovey.com or leave a voicemail message at (801) 817-4100.

UNSOLICITED PRODUCT IDEAS: FranklinCovey does not encourage unsolicited product ideas. However, if your organization has an idea for a product that would include your organization's and possibly FranklinCovey content and your organization would like to work with FranklinCovey to bring the product to the market, FranklinCovey requires that you print, fill out, and return the New Product Idea Packet or call (801) 817-4285 to request the paperwork.

For any additional questions concerning the terms specified on this page, contact FranklinCovey Legal Services:

Director of Legal Services
Complete Xrm Co.
2200 West Parkway Boulevard
Salt Lake City, UT 84119
(801) 817-7022
Fax: (801) 817-8197
e-mail: legal@franklincovey.com

Any rights not expressly granted herein are reserved.